Still Have Questions?
Browse through our FAQs section to know more about delivery services. For any further queries, feel free to get in touch with us!
User
Are toll charges and parking charges included in the fare?
The charges shown on the app are only the transportation charges. All other charges i.e. Toll, Parking, Road Tax and any other incidental charges are above the fare shown.
Does Uncle Delivery provide labor along with pickup and drop locations?
What is the maximum distance that Uncle Delivery provides services for?
Uncle Delivery provides delivery services within the city limits only. As of now, outstation trips are not available.
Can I book a service in advance?
Yes, you can book service in advance and the vehicle will be allotted at the requested time based on availability.
Who is responsible for generation and maintenance of E-way bills during transit?
It is the responsibility of the customer to generate the E-way bill and provide a copy of the same to the driver partner.
What happens if a trip is canceled? What are the cancellation charges and policy?
There are no charges or penalties for cancellation.
How do I contact the Uncle Delivery support team?
You need to click on Help Center > click on General Support.
How would I know my fare charges & bill amount?
Once you enter the Pickup and Drop details, you will be notified of the approximate distance, and accordingly your bill amount will be calculated. With our fare calculator, we instantaneously give you the best rate online.
Can I place a booking with multi-point pickup and drop?
Yes, you can place a booking for multiple stops. However, extra costs for the extra point of delivery or pickup will be calculated accordingly.
Can I track my vehicle status?
Yes. You can track the status of your vehicle via our application in real time.
What are the restrictions on the types of products I can ship?
‘Prohibited Items’ means any goods or materials, the carriage of which is prohibited by Applicable Law. Example: Alcohol, Pets.
Do you provide POD for the shipment?
We regret to inform you that we do not offer PODs.
Driver Partner
Do we have any waiting charges?
Yes, we do have waiting charges based on the type of vehicle and the duration of waiting.
Here is the breakdown:
- 2W (Two-Wheeler): INR 30 (free for the first 20 minutes)
- 3W (Three-Wheeler): INR 45 (free for the first 60 minutes)
- 7ft Vehicle: INR 50 (free for the first 60 minutes)
- 8ft Vehicle: INR 60 (free for the first 80 minutes)
- Tata 407: INR 105 (free for the first 120 minutes)
How to top up my Uncle Delivery wallet?
To top up your Uncle Delivery wallet, follow these simple steps:
Open the app menu. Select the "Wallet" option. Inside the wallet, click on "Top-Up." Choose "Top-Up Now." Opt for your preferred payment mode, including Card, VPA, UPI, or Pay with Paytm. Complete the payment process, and your wallet will be successfully topped up.
How do I request for the wallet amount to be transferred to my bank account?
Go to menu, click on the wallet option, select the amount you wish to withdraw and click on cash out. It will ask for the password to initiate the cashout. Fill in your login password.
What are the No Entry Timings in Delhi for Uncle Delivery Vehicles?
- No entry timing for 3W (Three-Wheeler) - 05:30 PM to 08:30 PM
- 7ft Vehicle - 05:00 PM to 11:00 PM
- Note: There are no restrictions for electric vehicle
What if I have forgotten my password? How do I reset my password?
If you have forgotten your password, simply click on the "Forgot password" button and input your phone number on your registered account. We will then send you an SMS or a call for you to verify, post which you will be able to update your password. To change your password, go to Settings and click "Change password". Follow the steps according to the prompts.
Is overloading allowed?
No. Overloading is not allowed. Only loading the vehicle according to the RTO (Regional Transport Office) approved vehicle capacity is permitted. Overloading a vehicle can cause damage to the vehicle, put the safety of the passengers and other driver partners on the road at risk and is also illegal.
How to deactivate my account?
We are sad to hear that you want to deactivate your Uncle Delivery account. To process your request, go to Profile → Settings → Personal information → click on Delete account.
I want to refer my friends to Uncle Delivery Express. How can I do that?
We encourage you to refer your driver partner friends to our platform. You can follow the below steps. Click on Profile → Click on Refer friend, get rewards → Click on Share link and send the unique link to your friends.
What are your Customer Service Team's working hours? How do I contact the Uncle Delivery support team?
- Our dedicated customer service team is available during the following hours:
- Days: Monday to Sunday
- Timings: 8:00 AM to 8:00 PM
- You need to click on Profile > click on Help Center > click on General Support.
What is service quality? What happens if my service quality level is low?
Service quality is an overall understanding of compliance to our Community Guidelines and helps to ensure a safer and fairer platform for everyone. A low service quality level may affect your experience on the platform.
How do I improve my service quality level?
Service quality is an overall understanding of your level of compliance to Community Guidelines. You can improve your service quality level by completing more orders while adhering to our Community Guidelines.
How can I improve my rating?
Make sure you complete all the orders on a timely basis and also try not to cancel any order once accepted by you.
When will my ID be activated?
You can check that on the application itself. It will show the no. of days for which your ID has been suspended.
If my ID is permanently banned, what should I do to unban my ID?
We regret to inform you that your ID has been permanently banned and the same cannot be activated again.
How do I handle unexpected delays or issues during a delivery?
In the event of unexpected delays or issues during a delivery, such as traffic congestion, weather delays, or equipment breakdowns, you should immediately notify the company. They will work with you to find a solution and provide updates to the customers. We encourage our driver partners to prioritize safety and customer satisfaction above everything else, and we will do all that we can to minimize any inconvenience caused by unexpected delays or issues.
What are the cancellation charges and policy?
You may be suspended from the platform for a limited period for 1st instance. However, upon repetition of the behavior, your account may get banned.